Senior IT Analyst – APS(m/f/d)
Full time @IQ SOLUTIONS S.A.R.L. posted 2 days ago in Accounting , in IT & Software Shortlist Email JobJob Detail
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Career Level Manager
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Experience 2 Years
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Industry Finance
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Qualifications Degree Bachelor
Job Description
Job description
About The Role
• Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement)
• Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority. Ensure tickets data quality.
• Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status
• Deal with IT tickets in a predefined timeframe (Time to repair)
• Raise, help analysing and adressing the technical root causes of the detected IT issues. Organize in a recurrent way Problem Management meetings.
• Produce daily, weekly and monthly reportings to our internal customers and IT management.
• Deliver incident reports and communicate them widely.
• Active participation in the release management process (IT transition): request the completed STAC checklists to the application owner. Perform sanity checks in pre-production before the IT release. Perform sanity checks after the release and monitor the release effectiveness.
• Knowledge management: produce user guides, and documents to upgrade continuously the knowledge database.
About You
• Bachelor’s degree in computer science, Information Technology or equivalent experience
• Proven experience as IT Application Production Support within a with private banking or asset management company
• Good understanding of ITIL framework, especially on Incident, Request, Problem
• Knowledge of Unix, Oracle, SQL Server, Unix, Websphere TX, MQ, Java
• Knowledge of Multifonds TA, NTAS Web, eFront FIA